Manage Securus Inmate Services

Maintaining a connection with an incarcerated loved one is a vital part of their support system and eventual reentry into society. Navigating the world of correctional communications can often feel overwhelming, but modern platforms have streamlined the process of staying in touch. Securus Technologies is one of the primary providers used by correctional facilities to facilitate phone calls, video visitations, and electronic messaging.

Understanding how to effectively manage these services ensures that your communication remains uninterrupted. Whether you are looking to add funds to a calling account, schedule a face-to-face video session, or send an electronic letter, this guide provides the actionable steps needed to navigate the platform and maximize your connection time.

Setting Up Your Securus Account

The first step in communicating with an inmate is creating a centralized account. This account acts as your hub for managing all interactions, from financial transactions to scheduling. You will need to provide basic personal information and, most importantly, identify the specific facility where your loved one is located.

During the registration process, you will be asked to verify your identity. This is a standard security measure required by most correctional institutions to ensure the safety of both the inmates and the public. Once your account is verified, you can begin adding contacts and selecting the specific services offered by that facility.

Choosing the Right Facility

Not every facility offers the same suite of services. Some may only allow prepaid phone calls, while others provide robust video visitation and messaging options. Always use the search tool within the platform to locate the correct state, county, and facility name to see exactly what communication tools are available to you.

Managing Inmate Phone Calls

Phone calls are the most common way to stay in touch. Securus primarily operates through a system called AdvancePay, which is a prepaid calling account. This system allows you to control your spending and ensures that calls can be accepted even if the inmate does not have funds in their own commissary account.

When you set up an AdvancePay account, the funds are tied specifically to your phone number. When the inmate dials your number, the system automatically deducts the cost of the call from your prepaid balance. This prevents collect-call blocks that many cell phone providers have in place.

Adding Funds to AdvancePay

Keeping your balance topped up is essential to avoid disconnected calls. You can add funds through several methods to suit your convenience:

• Online Portal: The fastest way to add money using a credit or debit card.
• Mobile App: Manage your balance on the go and receive low-balance alerts.
• Phone System: Call the automated service line to make a payment via touch-tone prompts.
• Retail Locations: Use third-party payment services at local retail stores if you prefer to pay with cash.

Scheduling Video Visitations

Video visitation has revolutionized how families stay connected, especially for those who live far from the correctional facility. These sessions allow you to see your loved one in real-time using a computer or mobile device. There are generally two types of video visits: onsite visits (conducted at the jail) and remote visits (conducted from your home).

To schedule a visit, you must first be on the inmate’s approved visitor list. Once approved, you can log into your account and view available time slots. It is highly recommended to schedule your visits at least 24 to 48 hours in advance, as slots can fill up quickly during weekends and holidays.

Technical Requirements for Video Visits

To ensure a smooth video session, check your technical setup beforehand. You will need a device with a working camera, a stable high-speed internet connection, and a quiet environment. Most platforms offer a “test my connection” feature that allows you to verify your audio and video quality before the scheduled start time.

Electronic Messaging and Media

If you cannot commit to a scheduled phone call or video visit, eMessaging is an excellent alternative. This service functions similarly to email but is conducted within a secure environment. You can write letters, share life updates, and in many facilities, attach photos or short video clips.

Messages are typically purchased using “stamps.” Each message costs one stamp, and additional stamps may be required for attachments. It is a cost-effective way to maintain a daily dialogue. Keep in mind that all electronic messages are subject to review by facility staff for security purposes, so ensure your content adheres to the facility’s guidelines.

Sharing Photos and Videos

Sending photos can significantly boost an inmate’s morale. When sharing images, ensure they meet the facility’s decency standards. Most systems allow you to upload photos directly from your smartphone’s gallery, making it easy to share milestones and family gatherings as they happen.

Securus Debit and Inmate Accounts

In addition to managing your own AdvancePay account, you may have the option to put money directly into a “Securus Debit” account for the inmate. Unlike AdvancePay, which is tied to your phone number, Securus Debit funds belong to the inmate. They can use these funds to call any approved number, not just yours.

This provides the inmate with more autonomy and is particularly useful if they need to contact legal counsel or other family members who may not have their own prepaid accounts set up. You can manage these deposits through the same online portal where you manage your phone and video services.

Tips for Successful Communication

To make the most of your communication services, keep these best practices in mind:

• Monitor Your Balance: Check your account weekly to ensure you have enough funds for unexpected calls.
• Follow Rules: Every facility has strict rules regarding what can be said or shown during video visits. Violating these can lead to a suspension of your communication privileges.
• Update Your Information: If you change your phone number or address, update your profile immediately to avoid service interruptions.
• Use the Mobile App: The dedicated mobile app often provides the most seamless experience for scheduling and funding.

Staying Connected Effectively

Navigating the logistics of inmate communication doesn’t have to be a source of stress. By proactively managing your Securus account, understanding the different funding options, and scheduling your interactions in advance, you can focus on what truly matters: the relationship with your loved one. The tools provided are designed to make these connections as accessible as possible, regardless of the distance between you.

Take a moment today to log into your account, check your current balances, and perhaps schedule a video visit or send a message. Consistent communication is the best way to support someone through their journey and keep family bonds strong.